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Watch your Realtor negotiate an internet bill.

I believe service should begin long before you buy or sell a home. Scroll through the exact conversation I use with ISP sales and retention teams. See what I ask, why I ask it, and how I protect the customer’s choice.

Listen in on the call Have Kareem help with mine

Complete competitor callRetention negotiationYou approve every decision

Kareem is on the line

“What is the best loyalty rate you can approve on this account today?”

You’re listening while I make the calls.

Blue messages are me. Gray messages are the ISP. Gold notes explain the strategy.

Scroll the full call

Before I dial

I build the account strategy

My objective: understand the current bill, the real service, and what a better outcome would look like. The first call creates leverage. The second call uses it.

Current provider Current monthly total Current speed Years as a customer Competitor to compare Target monthly price

Want me to review the opportunity?

Fill in what you know. I’ll place it into a ready-to-send text so we start with the facts.

Text Kareem my snapshot

Your details stay on this page until you choose to open the text.

Call 1 · I call the competition

I create real leverage

What you are watching: I collect the complete competing offer. An advertised price is not enough. I need the real cost after equipment, installation, contracts, and promotions.

Kareem ↔ Competitor ISP salesCall walkthrough in progress

Why I say thisI make it clear that I am helping an account holder compare options. I do not pretend to own the account or commit the customer to anything.

Hi, I’m helping a customer compare internet options at their address. They currently pay about $X a month for [speed]. What plan can you offer that matches or improves that service?

ISP

I can offer [speed] for $[price] per month for the first [term]. Equipment is [included / additional].

What does that price become after the promotional period?

ISP

After the promotion, the current standard rate would be $[price]. Rates can change.

Why I askThe post-promotion price is the real price. I ask before the representative moves toward enrollment.

Is there any contract, early termination fee, installation charge, or monthly equipment fee?

ISP

It is [month-to-month / a contract]. Installation is $[amount], and equipment is $[amount] monthly.

Thank you. I’m going to review it with the customer. May I have your name so we can reference this quote?

Call 2 · I call the current provider

I negotiate with retention

How I reach the right person: I ask for loyalty, retention, or cancellation. The account holder may need to join briefly to verify identity and authorize the conversation.

Kareem ↔ Current ISP retentionAccount holder authorized

My approachI stay calm, kind, and firm. This is not a bluff. I have the competitor’s complete terms in front of me.

Hi, I’m on the line with the account holder, who has authorized me to help review the bill. They’ve been a [Provider] customer for [X] years and like the service. We also have a quote from [Competitor] for [speed] at $[price]. We would rather stay, but the current rate no longer makes sense. Can you review the best retention options?

ISP

Let me pull up the account and see what is available.

Thank you. We are not in a rush—we want the right solution. What is the best rate you can approve on this account today?

ISP

I found a loyalty offer that would bring the bill to $[new price] for [term].

Why I counterThis is where many people accept. I counter once. A small, specific request is often easier to approve.

I appreciate that. The competing offer is still $[difference] lower. Can you get any closer? Even another $10 would make staying an easier decision.

ISP

That is the lowest standard offer I can see.

Can you check for loyalty credits or promotion codes that may not have appeared automatically? I want to make sure we review every option before the customer decides.

This is where preparation earns its value.

I track the terms, keep the call calm, and make sure the “discount” improves the complete bill.

Call my ISP with me

The representative pushes back

I keep the conversation moving

What you are watching: I do not argue. I acknowledge the limitation, narrow the request, and give the representative another useful path to say yes.

ISP

That price is only for new customers.

I understand. Is there a loyalty rate that gives this long-time customer similar consideration?

ISP

We cannot match a competitor’s pricing.

I am not asking you to match exactly. What is the best offer that makes staying reasonable?

ISP

The current plan is already discounted.

Please confirm the standard rate, exact discount, and expiration so the customer sees the complete picture.

ISP

The customer would have to sign a contract.

The competing offer has no contract. Is there a month-to-month version of this promotion?

I translate the final offer

The customer makes an informed choice

Kareem ↔ Current ISP retentionFinal offer ready

ISP

I found an additional credit. The new rate would be $[price] for [term].

Thank you. Before the customer decides, please confirm the complete monthly total, one-time charges, effective date, expiration, and the price afterward.

ISP

The total is $[price]. It begins [date], lasts [term], and returns to $[price]. There are [no / these] one-time charges.

Perfect. I have that written down. Please hold while I confirm the choice with the account holder.

The real winThe win is not the first discount mentioned. It is a complete offer the customer understands and chooses.

STAY

They match or beat it

I confirm every term. The account holder approves. We set a reminder before the promotion expires.

COMPARE

They improve it partway

I calculate the annual difference. The customer decides whether convenience is worth the remaining gap.

SWITCH

They will not move

We already have a complete competitor quote. I explain the switch and let the customer choose.

Why your Realtor is making this call

I want to earn trust in the small decisions before the largest one.

My love is real estate and the American dream of owning a home. My passion is technology and making it more useful, understandable, and enjoyable. Those ideas belong together. A home is not only an asset. It is also the internet, devices, systems, bills, and everyday decisions that shape life inside it.

I built this as a practical service that supports my real-estate business and is valuable enough to stand on its own. You may need a Realtor today, years from now, or never. The guide is still yours. If I can solve a frustrating problem first, you get to experience how I prepare, communicate, and protect your leverage before deciding whether I am the right person for a real-estate move.